Thank you for shopping on our website. This website is operated by Pyxera Global LLC. We are committed to providing you with a high-quality shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the following Return and Refund Policy.

I. Eligibility for Returns and Exchanges (Within 30 Days)
Customers may request a return or exchange within 30 days from the date of delivery, provided the following conditions are met:
The item has quality defects or was damaged during shipping.
An incorrect item was received (wrong style, size, or color).
The item is unused, unwashed, and remains in its original condition.
The item’s packaging, tags, and accessories are intact.
Returns or exchanges may not be accepted in the following cases:
Items with signs of human-induced damage or obvious signs of use.
Requests submitted more than 30 days after delivery.
Items that have been used or washed (unless they have quality defects).

II. Return Process
To request a return, please follow these steps:
Contact Customer Service and provide your Order Number and the reason for the return.
Wait for Customer Service to review your request and issue a return confirmation.
Follow the instructions provided to ship the item back to the designated return address.
We will inspect the returned item upon receipt.
Once the inspection is approved, we will proceed with the refund or exchange.

III. Refund Processing Time
We will process refund requests within 5–7 business days after receiving and inspecting the returned item.
Refunds will be issued back to your original payment method.
The actual time it takes for the funds to appear in your account may vary depending on your bank or payment platform.

IV. Exchange Instructions
If requesting an exchange, we must first confirm that the requested replacement item is in stock.
The replacement item will be shipped out only after the original item has been returned and successfully inspected.
The shipping time for exchanges is the same as for standard orders.

V. Return Address (Important)
Once you have received confirmation from Customer Service, please ship the item to the following address: 4545 Mission Ave Apt 2087 Frisco, TX 75034
Please ensure that you include your Order Number and Name inside the package to facilitate prompt processing.

VI. Refund Policy
Refunds are applicable only to orders that meet the return eligibility criteria.
Whether shipping costs will be refunded will be determined on a case-by-case basis.
If a return is initiated due to personal reasons on the part of the customer, the return shipping costs may need to be borne by the customer.

VII. Important Notes
Packages returned directly without prior confirmation from Customer Service may not be processed.
We recommend using a trackable shipping method when returning items.
Issues arising from loss or damage during transit must be resolved with the assistance of the shipping carrier.